Efraud Prevention
One-page handout • Internal + customer execution model

How to use KnowBe4 with eFraud Prevention

KnowBe4 strengthens employee behavior and internal resilience. eFraud Prevention is the rocket fuel that operationalizes fraud education for customers + frontline staff—through a branded, always-current, ready-to-deploy experience.

KnowBe4 = Employee training + phishing readiness
eFraud Prevention = Customer + frontline execution
Overlap = Culture, reporting, response habits

Visual: Where each solution shines

Internal security awareness (KnowBe4) + external fraud awareness execution (eFraud Prevention).

Employee awareness & phishing training Reported phish workflows & coaching culture Customer-facing fraud education Frontline scripts + customer handouts Victim support + recovery guidance 0 50 100

Takeaway: KnowBe4 helps employees spot, report, and reduce risky behavior. eFraud Prevention helps your institution publish, engage, and guide customers—and equips frontline teams with ready-to-use tools that reduce burden and improve consistency.

What KnowBe4 does best

Strengthens internal security culture by improving employee behavior and response habits.

Security awareness training Phishing simulations Report-a-phish workflow Real-time coaching
  • Train employees: role-based awareness that improves day-to-day decisions.
  • Test + reinforce: simulated phishing campaigns that build detection habits.
  • Improve reporting: make it easy for employees to report suspicious email quickly.
  • Support response: workflows and tooling to triage and learn from reported phish.

What eFraud Prevention does best

Turns fraud awareness into customer-facing execution and frontline-ready consistency—with branded deployment, ready-to-go content, interactive engagement, and recovery guidance.

FI-branded portal Ready-to-go articles Quizzes + risk meters Frontline scripts Small business resources Recovery pathways
  • Customer education at scale: publish fast across web, branch, email, and social—without building from scratch.
  • Frontline enablement: give staff consistent scripts, checklists, handouts, and “where to send customers” links.
  • Broader fraud coverage: scams + ID theft + ATO + payments + emerging tactics (not just cyber phishing).
  • When prevention fails: clear reporting + recovery guidance to improve outcomes and reduce repeat victimization.

Where the gaps usually are (and how eFraud Prevention becomes the rocket fuel)

Most institutions that deploy internal awareness training still struggle with external execution: what customers see, what frontline says, and how quickly the bank can respond when scams trend.

Common gap
“We trained employees… but customer education is inconsistent.”
Content gets created ad hoc, by different teams, with uneven quality and slow turnaround.
Rocket fuel fix
A branded customer + frontline hub with ready-to-use assets.
eFraud Prevention gives you the “always ready” library—articles, banners, talking points, handouts, quizzes, and recovery steps.

How they work together (recommended operating model)

KnowBe4 protects the institution from the inside. eFraud Prevention protects customers and supports frontline execution on the outside.

1) Build habits
Train + test employees
Run awareness + simulated phishing to improve detection and reporting.
2) Operationalize
Standardize customer response
Publish the “what customers should do” guidance in your branded eFraud hub—fast.
3) Equip frontline
Scripts + handouts
Give branch/contact center teams consistent talking points and sendable links.
4) Recover + reinforce
Next steps + follow-up
When scams happen, guide victims and reduce repeats with structured recovery pathways.

Positioning line (use in meetings)

KnowBe4 hardens your institution from the inside. eFraud Prevention powers your fraud program to customers and frontline—fast.

Together, you get stronger culture, faster response, less burden on staff, and an experience customers actually use.

Best-practice ways to link the two

  • Use internal phishing trends to decide what customer alerts to publish this month.
  • After a training push, share matching customer-facing education so teams “teach outward” consistently.
  • Give frontline a single “send this link” destination: your branded eFraud Prevention hub.
  • Use eFraud Prevention’s recovery guidance to standardize what happens after a scam is reported.
See how this fits Explore eFraud tools Rocket Fuel page