User Experience

Digital Interaction

Personal Interactions

PROTECT YOUR ASSETS.

PROTECT YOUR ACCOUNT HOLDERS.

RESPOND TO ISSUES OF CONCERN.

As fraud scams continue to increase, eFraud Prevention™ is a solid framework that helps your account holders understand and avoid fraud threats.

eFraud Prevention™ will help your financial institution streamline fraud awareness while keeping your account holders within your web site. The eFraud Prevention™ service includes every fraud related topic for both your retail and commercial account holders. With eFraud Prevention™, you can be confident that you'll have the right information to educate and support your account holders no matter how they communicate with you.

Your Web Site

Your account holders or prospects will look for information to help them avoid getting scammed.

Your account holders or prospects will look for information to help them avoid getting scammed.
People will visit the fraud education and victim support section of your web site to get help and to learn about fraud prevention for themself, their family, friends, and co-workers.

Spending more time on your web site read related topics.

People will spend more time on your web site to read related topics.
All articles include other topics that are closely related to any specific subject matter.

Printing an article to keep as a reference or share with others.

Printing an article to keep as a reference or share with others.
All articles are printer friendly in that they only include an easy to read version of the article. No unnecessary web page elements or images that will waste paper or ink.

E-Banking

Education within your e-banking portal.

Online banking is your most utilized digital resource. You can easily provide up-to-date fraud awareness and important alerts directly within that part of your website.

Providing fraud awareness within your e-banking portal is the most effective way to educate the most people on fraud safety.

Education within you ebanking portal

Mobile Phone / App

Mobile detected fraud support.

When your account holders or prospects visit you via their mobile device, they will see a version designed specifically for their device. They will see all the same features and content to help them stay safe or quickly find 24/7 fraud assistance resources.

Having the ability to access fraud awareness and support on any device is critical to the user experience.

Education within you ebanking portal

Social Media Outreach

Social media outreach

When your account holders or prospects visit you on their favorite social media platform, you'll be there with helpful information to keep them aware of the latest scams.

You'll ensure that all your account holders and prospects have a firm grasp on the totality of incoming fraud threats as well as how they can begin to properly protect themselves.

Social post

Chat

Fraud support during your live chat session.

Chat sessions that require consumer related fraud support can be handled with ease. Your chat specialist will have access to provide specific fraud support links that are within your organizations corporate domain name.

Education within you chat session

CoBrowsing

Faster support through your CoBrowsing channel.

When your account holders reach out for fraud support via your CoBrowsing channel, you can easily guide them to your fraud awareness section on your web site.

This prioritizes the account holder experience and provides faster fraud assistance which is often urgent by nature.

cobrowsing session

Social Media Support

Social media channels for content & support.

When your account holders look for assistance via social media, you can send them links back to your web site with the exact information they need for victim assistance or to help them understand a particular scam.

You'll ensure that all your account holders who communicate with you via social media get real value when you respond back.

social conversation

SMS

Get notified about the latest fraud scams.

The advantages of using SMS for fraud alerts is fast and reliable. Real-time fraud alerts are critical to keeping your money and accounts safe.

When your account holders recieve a fraud alert from you, you can include a link to bring them back to your site where they can access fraud reporting resources or articles specific to a particular scam.

SMS Fraud Alerts

Email

Email communications for fraud alerts and education.

Email communication remains an important piece of an overall fraud strategy. This is especially important for older demographics, late mobile technology adopters, and for everyone who has not opted-in for SMS notifications. In addition, fraud education makes for excellent content for email newsleters.

Email Fraud Alerts

Educational Webinars

More interaction through in-person learning.

Presenting easy to follow tips, videos, and online quizzes will enhance your fraud education webinars.

webinar

Branch Locations

Frontline operators as consumer fraud experts.

Your account holders can get printouts or handouts to learn more about a fraud scam and the steps required to recover if they were victimized.

Receiving printed fraud prevention and victim assistance tips will expand the account holder branch experience.

Frontline support

Call Centers

Delivering strong customer service.

When your account holders call you for support, you will have the ability to offer faster and more in-depth support.

Your call center staff will have the ability to personalize the support and provide a member self service experience within your web site.

Education within you ebanking portal

Seminars

Increase and strengthen community relationships.

Offer handouts with easy-to-follow fraud prevention tips and incorporate videos and interactive quizzes into your in-person fraud awareness seminars.

More interaction through in-person learning. Find out what is most concerning within your community and offer immediate support to help everyone better unsterstand how fraud scams work.

Education within you ebanking portal

Community Events

In-person fraud safety outreach.

Demonstrate your fraud prevention expertise and awareness.

Community events such as document shred days are a perfect opportunity to provide tips on identity theft, mail safety, online account safety, and so much more.

Community Events