THE COMPLETE EFRAUD PREVENTION PROGRAM
Fraud education your customers can use. A program your teams can put to work.
Branded education, interactive tools, business resources, employee training, campaign support, and usage insights—all working together to help your institution reach people before, during, and after a scam.
For marketing, fraud, risk, business banking, digital banking, and frontline teams.
What your institution gets
A complete program with more than one way to engage.
eFraud Prevention brings together the resources you share with account holders and the tools your employees use to run a consistent fraud awareness program.
For marketing
More useful things to share. More reasons to engage.
Build timely campaigns, support different audiences, connect education to community outreach, and see which topics people are opening.
For fraud & risk
Resources for prevention, conversations, and recovery.
Give account holders practical guidance, equip employees to discuss scam warning signs, and make assistance available when someone needs help.
01 / Customer-facing education
A branded fraud education destination for every kind of learner.
Your website portals bring together more than 500 useful tools and resources. Visitors can read, watch, test their knowledge, explore a scenario, assess their risk, or find a practical next step.
Complete education portals
Branded consumer and business fraud awareness experiences with articles, alerts, scam stories, safety guidance, and practical tools.
Quizzes
Help people test what they know, recognize warning signs, and explore topics through questions instead of only reading an article.
Fraud Risk Meters
Interactive assessments help people reflect on habits and risks, with resources for different audiences and needs.
Interactive scam timelines
Show how a scam develops step by step, including investment, romance, impersonation, sextortion, and merger scenarios.
Verification & conversation tools
“Verify Before You Trust,” conversation starters, and behavioral interruption guidance help turn awareness into a practical response.
Victim assistance & recovery
Fraud reporting and post-scam resources give people a starting point when they have shared information, sent money, or suspect identity theft.
Search & direct resource access
Help visitors find a relevant topic and let your teams share individual resources for a specific question or campaign.
Spanish & language switching
Make fraud education available to people who prefer another language, including Spanish-speaking communities.
Resources for the people you serve
Consumers · Seniors & caregivers · Young adults · Businesses · Fraud victims · People concerned about identity theft
02 / Business client support
Give business banking a practical education resource.
Support business relationships with education that can help owners and employees understand fraud risks in the way their company operates.
Business Shield
A branded Business Shield experience for your business clients gives your institution another way to extend fraud education into the companies you serve.
Use it as part of your business banking outreach and ongoing client education.
Business Fraud Prevention Advisor
Businesses answer questions about payment methods, responsibilities, employee access, and internal controls to receive guidance shaped around their operations.
- Top prevention priorities
- Actions for this week and this month
- Payment and account safeguards
- Employee fraud safety rules
- Questions for their financial institution
- Related education resources
Useful across the business relationship
Share business resources through relationship managers, treasury conversations, prospect outreach, website and email campaigns, community events, and small-business education.
03 / Employee education & internal access
Give your staff resources they can use in their daily work.
SCORM training courses
Internal training courses in SCORM format support your learning management system and employee education workflow.
Frontline dashboards
Dedicated frontline resources support branch and customer-service conversations about scams, warning signs, and next steps.
Intranet dashboards
Make the program available through your intranet so employees have a shared starting point for educational tools and materials.
Guidebooks & handbooks
Best-practice guides and handbooks help teams plan, organize, and put fraud education into practice.
Scripts, checklists & FAQs
Ready-to-use materials help employees prepare for common questions and share clear guidance with account holders.
Rollout & activation materials
Getting-started resources, internal announcements, and branch activation materials help introduce the program across departments.
04 / Marketing & community outreach
Turn a content library into an ongoing program.
Use the same platform to support digital campaigns, staff conversations, presentations, and community education throughout the year.
Timely content & scam alerts
Draw from continually expanding fraud education and emerging-scam topics when planning what to share next.
Campaign Studio
Build fraud awareness campaign content around different audiences, including seniors, young adults, fraud victims, and other customer groups.
Marketing roadmaps
Planning resources help teams organize education across the year, including awareness months and seasonal topics.
Handouts & presentation resources
Bring education into branches, seminars, college programs, business events, and community conversations.
Targeted education
Match resources to specific situations—from business payment risks and family safety to merger and conversion scams.
Fraud Readiness Review
Review your fraud awareness coverage and document the breadth of your education program for leadership discussions.
05 / Resource usage & nationwide perspective
See what people are using—and what deserves attention.
Your institution’s resource insights
Review activity across your tracked resources, including articles, quizzes, timelines, Risk Meters, verification tools, and victim assistance.
See which resources attract attention, compare topic rankings, and use the findings to help guide promotion and staff discussions.
Nationwide insights
Explore popular topics based on actual resource activity across participating banks and credit unions nationwide.
Give marketing and fraud teams a wider perspective on what consumers are exploring beyond your institution’s own activity.
Measure interest in resources. Aggregate usage helps you understand what people open. It does not establish that a resource prevented a loss or identify individual visitors.
06 / Integration & delivery
Bring education into the channels you already use.
Your program can be introduced through your website, digital banking, mobile experience, intranet, emails, social campaigns, and in-person outreach.
Flexible ways to connect
- Embed a branded portal with an iframe
- Link directly to a portal or individual resource
- Use widgets and content feeds for contextual website education
- Make resources accessible through online banking and mobile channels
- Give employees access through internal dashboards
Integration and customization guidance helps your web and internal teams choose the right approach for your institution.
One program. Multiple ways to put it to work.
Reach account holders. Equip employees. Support businesses. Learn from resource activity.
A shared platform for the departments working to make fraud education more useful.
Your next step
See how the program could work for your institution.
Explore the branded portals, interactive education, business tools, internal dashboards, training resources, and insights with your marketing and fraud teams.
Request access or a walkthrough
Bring your marketing, fraud, risk, or business banking colleagues into the conversation.