At eFraud Prevention, we’ve spent 21 years developing a unique, proven approach to fraud education—one that goes far beyond one-size-fits-all content.
Our system simplifies content creation by streamlining workflows, making fraud awareness topics easily accessible. Our system is built around long-term partnerships with banks and credit unions, and it’s designed to:
- Streamline outreach efforts
- Engage all demographics—young adults, seniors, families, and small businesses
- Build stronger awareness habits
- Create lasting vigilance in the face of constantly evolving scams
Education & Awareness
Website, Webinars, Courses, Videos, Podcasts, and Quizzes
- Website & Blog Fraud Awareness
- On-Demand Webinars
- Multi-language Podcasts
- In-depth Courses
- Real Person & Animated Videos
- Lead Generation & Online Quizzes
Visual & Digital Engagement
Graphics, Animations, and Digital Displays
- Animated Banners & Graphics
- Digital Display Animations
- Branch Displays
- Mobile Screens & Apps
- Digital Signage Content
Fraud Prevention Tools
Fraud Search, Support, SEO, AI, and Response
- Fraud Search & AI Chat
- Fraud Support Resources
- Resources for Live Chat Agents
- Blog & SEO Content
- Rapid Response Communication Resources
Risk & Compliance
Reputation and Loss Mitigation
Providing a limited amount of fraud prevention advice may increase the risk of liability in the event of an account holder fraud loss.
The Gramm-Leach-Bliley Act
The GLBA requires FI's to establish information security programs to protect the privacy and confidentiality of personal information. As part of these programs, FI's should educate their account holders on how to protect themselves from identity theft and other PII stealing activities.
The Bank Secrecy Act (BSA)
Educating account holders will help them to better identify suspicious activity. This can provide critical information that can be used to report suspicious activity to regulatory authorities.
ADA WCAG 2.1 Website Compliance
By making content accessible to people with visual disabilities, websites can help prevent fraud and identity theft and protect vulnerable users from financial harm.
The Federal Financial Institutions Examination Council
The FFIEC provides guidance to financial institutions on how to establish effective risk management programs. As part of these programs, the FFIEC recommends that FI's educate their account holders on how to protect themselves from fraud.
CRA & CDFI
Financial literacy is a crucial component of a CRA or CDFI program, and it closely intersects with fraud awareness education. Moreover, providing outreach programs in all popular languages for fraud education indicates a commitment to catering to the requirements of diverse communities.
The Consumer Financial Protection Bureau (CFPB)
The CFPB has been involved in several initiatives aimed at reducing fraudulent activities in the banking industry. One such initiative is the liability shift policy which places responsibility on FI's for fraudulent activities that occur during banking transactions. With the liability shift, FI's need to maintain a higher level of fraud awareness education to avoid potential losses from fraud scams.
Marketing
eFraud Prevention Marketing Tools
eFraud Prevention offers a variety of tools designed to support your marketing efforts, including social media banners, videos, and articles that can be easily integrated into your campaigns.
Importance of proactive fraud prevention communication
Marketing teams play a crucial role in fraud prevention by communicating timely and accurate information to account holders. Proactive communication can significantly reduce the impact of fraud.
Integrating videos and articles into social media, websites, and newsletters
Use the extensive library of videos and articles to provide valuable content across your digital channels. Develop a content calendar to ensure consistent and timely sharing of fraud alerts and prevention tips. Use a mix of media formats to cater to different audience preferences and increase engagement. These resources are ready to be shared on your platforms to raise awareness and educate your audience.
Strategies for increasing engagement and awareness
Leverage interactive content such as polls, quizzes, and live Q&A sessions to engage your audience. Encourage account holders to share their experiences and tips, creating a community-driven approach to fraud prevention.
Handling customer or member inquiries and comments related to fraud
Develop a response plan for addressing customer or member inquiries and comments about fraud. Provide accurate information, direct them to relevant resources, and ensure timely follow-up to build trust and credibility.
Is fraud awareness something you want to keep managing?
Writing fraud awareness articles, updating articles, staying consistent with web site and social media messaging, researching new trends, and supporting victims of fraud can be accomplished more efficiently by partnering with eFraud Prevention.
Fraud
No fraud managers
In cases where fraud not is handled by a specific fraud department, eFraud Prevention becomes an invaluable resource to offer world-class fraud support.
Small fraud team
Stay consistent with your fraud outreach. Fraud is in the news every day and there is always a new tactic that your account holders need to be made aware of. The key to effective fraud prevention is consistency.
Large fraud department
Is fraud awareness something you want to keep managing? Writing fraud awareness articles, updating articles, staying consistent with web site and social media messaging, researching new trends, and supporting victims of fraud can be accomplished more efficiently with outsourcing.
Supporting victims of fraud scams and ID theft
Fraud awareness education and support resources can help victims of fraud recover from their losses and prevent future fraud.
Enhancing employee training
By providing fraud awareness education and training resources, financial institutions can help employees better understand how to prevent fraud and protect account holders.
Coordination between departments during fraud incidents
Ensure smooth coordination between different departments during fraud incidents. Streamline learning, communication and response efforts to minimize impact.
Branch Managers & Frontline Employees
Recognize red flags during account holder interactions
Call Center Agents or Frontline Staff, including Tellers and Branch Managers, are the first line of defense against fraud. Your interactions put you in a unique position to detect and prevent fraudulent activities. Learn the key indicators of potential fraud, such as unusual account activity, urgent requests for personal information, and inconsistencies in people’s stories. Being vigilant and aware of these red flags can help you spot fraud early.
Identify and report suspected fraud
Prompt reporting is essential in preventing further fraudulent activity. We offer many tools that can assist you in answering inquiries about fraud.
Recognizing common fraud scenarios
Fraud can take many forms, from identity theft and phishing scams to account takeovers and social engineering. You can review real-life examples of these scenarios to help you recognize them during your interactions with account holders.
In-person support
Print easy-to-follow articles to support account holders who have concerns or have been a target of identity theft or fraud scams.
Identify red flags during account holder interactions
Learn the key indicators of potential fraud, such as unusual account activity, urgent requests for personal information, and inconsistencies in people’s stories. Being vigilant and aware of these red flags can help you spot fraud early.
Utilizing eFraud Prevention resources
Find topics based on category or subject, use our fraud-specific search to find topics with related articles, access direct links to articles for emails and social posts, use the fraud-specific AI Chat to answer inquiries about fraud or navigate the video library to share important fraud prevention tips with account holders.
Fraud Units
Leveraging eFraud Prevention as your fraud awareness rocket fuel
eFraud Prevention serves as the rocket fuel propelling your fraud units toward comprehensive and dynamic fraud prevention strategies.
Comprehensive education and training
Equip both employees and account holders with robust education and training programs. Utilize eFraud Prevention’s extensive library of articles, online courses, and SCORM-compliant e-learning modules to ensure everyone is well-versed in identifying and preventing fraudulent activities. Specialized training topics, such as human trafficking, AI-related fraud, and elder abuse, provide targeted knowledge where it’s needed most.
Real-time fraud intelligence and updates
Stay ahead of emerging threats with real-time fraud intelligence and alerts. eFraud Prevention offers an always up-to-date library of over 400 fraud topics and a network for sharing intelligence among fraud professionals. This enables your fraud units to quickly adapt to new fraud tactics and disseminate critical information to all relevant parties.
Enhanced communication channels
Strengthen internal and external communication with a suite of ready-made resources. eFraud Prevention provides hundreds of social media banners, video content, and direct URL links to fraud awareness webpages. These resources can be used across multiple platforms, ensuring consistent and widespread dissemination of fraud prevention messages.
Integrated fraud prevention tools
Incorporate advanced fraud prevention tools into your existing platforms seamlessly. eFraud Prevention’s integration codes for iframe, fraud-specific search boxes, and AI chat functionality allow for easy embedding into your website and mobile apps. This ensures your customers have 24/7 access to the latest fraud prevention information and support.
Engaging and interactive customer education
Increase customer or member engagement with interactive quizzes, contests, real-life case studies, and fraud prevention workshops. eFraud Prevention’s resources not only educate but also actively involve customers in their own fraud prevention efforts, fostering a community of informed and vigilant account holders.
Outreach
Role of community outreach in fraud prevention
Community outreach plays a crucial role in fraud prevention by educating and empowering everyone to recognize and avoid scams. Effective communication can significantly reduce the impact of fraud on both account holders and your institution.
Overview of eFraud Prevention tools for outreach teams
eFraud Prevention offers a suite of tools designed to assist outreach teams, including educational videos, social media content, and an AI-driven chatbot. These resources can help streamline the process of disseminating fraud prevention information to account holders.
How to discuss fraud prevention with account holders
Engaging in conversations about fraud prevention requires sensitivity and clarity. Use straightforward language, avoid jargon, and emphasize the importance of vigilance. Provide examples of common scams and practical tips to stay safe.
Scripts and best practices for different scenarios
Develop and use scripts tailored to various customer interactions, whether in-person, over the phone, or online. Ensure that all staff are trained to deliver these scripts consistently and effectively. Practice empathy and patience, particularly with account holders who may feel embarrassed or distressed.
Organizing webinars, seminars, and workshops
Plan and host regular educational events to engage account holders and provide them with the latest fraud prevention information. Webinars and online seminars can reach a broad audience, while in-person workshops can offer a more interactive experience.
Engaging account holders through interactive quizzes and activities
Incorporate interactive elements such as quizzes and activities into your events to make learning about fraud prevention more engaging.
Handling questions and concerns about fraud
Train staff to handle account holders inquiries about fraud with confidence and clarity. Ensure they have access to up-to-date information and resources to provide accurate answers.
Providing timely and accurate information
Keep your communication timely and accurate by staying informed about the latest fraud trends and updates. Use eFraud Prevention’s intelligence to receive real-time alerts and share this information promptly with account holders.
