CFPB reduces consumer liability for unauthorized transfers.


With fraud and scams increasing at record levels in 2021, the U.S. Government stepped in with the CFPB releasing updates on electronic funds transfers, that clarified their position that more consumers needed to be reimbursed for scams. It marked the beginning of the end where financial institutions can hold consumers liable for all scams.

Regulation E sets forth the conditions in which consumers may be held liable for unauthorized transfers, and its commentary expressly states that negligence by the consumer cannot be used as the basis for imposing greater liability than is permissible under Regulation E. 12 CFR 1005.6; Comment 6(b)-2. For example, consumer behavior that may constitute negligence under state law, such as situations where the consumer wrote the PIN on a debit card or on a piece of paper kept with the card, does not affect the consumer's liability for unauthorized transfers under Regulation E. Comment 1005.6(b)-2.

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Electronic Fund Transfer Act (EFTA) and Regulation E FAQs

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