The speed of reacting to a crisis has triggered new risks such as being unprepared for a locked-down economy. With eFraud Prevention™ you do not have to scramble to adjust since there is no need to building alternative models for fraud support and awareness.
Helping consumers solve problems themselves. Enabling your customers and members to access content without interruption is essential.
Explaining the Risks.
Even with stronger technology controls, employees working from home must still exercise good judgment to maintain information security. The added stress many people feel can make them more prone to social-engineering attacks. Some employees may notice that their behavior isn’t monitored as it is in the office and therefore choose to engage in practices that open them to other threats, such as visiting malicious websites that office networks block. Building a “human firewall” will help ensure that employees who work from home do their part to keep the enterprise secure.
As security teams share best practices to improve awareness of social engineering and other types of fraud, our service becomes part of the mix to support the many communication approaches necessary to get their messages across.
Virtual Fraud Support.
As more people shift to virtual working, consuming and socializing will fuel a massive shift to virtual activity for everything. It will affect ways of communicating in person as it relates to fraud support.
The Reinvention of Authority.
Most consumers now believe that financial institutions are an authority that is capable of protecting them from fraud. Consumer awareness that is both in-person & online is critical to maintaining account holder satisfaction, fighting attrition, and gaining exposure to new prospects. As you continue to expand your brand experience across multiple channels, we offer an opportunity to optimize the customer / member experience.
The internet is inundated with notoriously unreliable information, and account holders may not know what information is reliable. You know the threats, but they may not. Increasing awareness is crucial.
A long-term impact of the Covid-19 pandemic will be changes in customer / member servicing preferences. Consumers are increasingly looking to run their financial life through apps and online banking. Fraud risks will increase as more people embrace convenience technologies such as P2P Payments and Mobile Apps, especially for late-adaptors and older generations of consumers.